1300 274 880

 

Terms and Conditions

DEPOSITS:
  • Charters require a $100 deposit to hold the booking date with the balance amount required 7 days prior to travel
  • Day trips $100 deposit per group organiser
  • Public day trips payment due in full per passenger to secure seat
  • Extended trips VIC $100 per passenger deposit. Interstate/International $400 per passenger deposit
MATINEES:
 
Daytripper Tours requires payment in full to secure the booking
Cancellation notification provided more that 8 weeks prior to departure – 50% of cost
Cancellation notification provided less than 8 weeks of departure – full cost
 
TRAVEL INSURANCE:
 
Daytripper Tours requires passengers to be aware of the importance of travel insurance when travelling on any tour. We strongly advise to take out travel and cancellation insurance to cover against cancellation costs, lost or damaged luggage or costs incurred from injury or illness
If you choose not to travel with travel insurance please be aware Daytripper Tours & Charters or any of its affiliates will take no liability for any cost, loss or injury incurred while travelling with Daytripper Tours
 
LIABILITY:
 
No liability can be taken by Daytripper Tours; the Owner/Operators or any of its affiliates in case of damage to personal belongings, personal loss, theft, injury or sickness whilst participating in designated activities
Daytripper Tours can sometimes operate in remote areas and reserve the right to alter the route, itinerary or to cancel the operation if road, weather or other conditions dictate
Any personal expenses incurred by a passenger as a result of any curtailment, delay or alteration of any tour, whether caused by flooding, fire, road closure, mechanical defect or any other causes, are the responsibility of the passenger
Daytripper Tours is not liable for any act, omission or default, whether negligent or otherwise of any supplier.
 
ARRIVALS & DEPARTURES:
 
Daytripper Tours and/or its employees are unable to guarantee exact arrival and departure times at any stage of a tour and are not liable for any failure to make connections with any other services, or guarantee the operation of any 3rd party service
In the event of break down or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the continued operation of the tour.
 
CREDIT CARD PAYMENTS:
 
Credit card payments may attract an additional transaction fee up to 3% of the value of total fee due and payable
 
EXTENSIONS:
 
You are responsible for any charges levied by suppliers in respect of extra time in the event that your booking does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your booking and include charges for flight and/or traffic delays
 
TRANSFERS:
 
Deposit or any other monies paid are not transferrable to another tour or date
 
CANCELLATION OF MULTI DAY TRIP BOOKING:
 
In the event that you cancel from a multi day (extended) trip the following conditions apply:
Please see your specific multi day trip terms and conditions as they may have extra terms regarding ie: flights, accommodation cancellation fees etc
Cancellation of a booking or part thereof will incur the fees listed below. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward.
  • > 91 Days – Full Refund - Less Admin fee of $100
  • 61 days – 90 Days - 25% of Fare - Less penalties & Admin fee of $100
  • 31 days – 60 days - 50% of Fare - Less penalties & Admin fee of $100
  • within 30 days - 100% of Fare
If your booking is made through a booking agent their cancellation fees may differ to the above and will be additional to Daytripper Tours policy.
 
OTHER CONDITIONS OF BOOKING:
 
Our itinerary: may be subject to change without notice. Whilst every effort is made to adhere to the itinerary as provided, Daytripper Tours reserves the right to alter the touring and attractions as dictated by circumstances and conditions outside the company’s control.  Alterations may be made to ensure the smooth running of the tour
Every attempt will be made to ensure alterations do not adversely effect the operation of the tour. Daytripper Tours & Charters will not be held responsible for weather based cancellations or those closures made at the venue’s discretion.
 
Food and Beverage Consumption: Food and beverages are not to be consumed on any vehicle without prior approval. In such circumstances payment of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.
 
Damage to Vehicle: You are responsible for any charge levied by a supplier in respect of any damage caused to a vehicle as a direct result of your booking. You will not be responsible for payment where damage was caused by the actions of any employee of the supplier. In all cases the driver of our vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour
 
Smoking: Smoking is prohibited by law on any vehicle supplied by Daytripper Tours & Charters.
 

Privacy Policy


INTRODUCTION
 
Daytripper Tours regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Daytripper Tours users, and conforms to Internet privacy standards
If you have questions or concerns regarding this statement, you should first contact our office on 0438 396 664
 
COLLECTION OF INFORMATION
 
In order to use the Daytripper Tours online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email
Any information collected by Daytripper Tours is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website or online payment service
 
USE OF COLLECTION INFORMATION
 
Any details collected from Daytripper Tours customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
 
STORAGE OF COLLECTED INFORMATION
 
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it
If you have any questions about security of our online payment service, you can email us at info@daytripper.com.au.
 
ACCESS TO COLLECTED INFORMATION
 
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@daytripper.com.au.
 
ORDERS
 
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
 
COMMUNICATIONS
 
Daytripper Tours uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails
If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@daytripper.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
 
THIRD PARTIES
 
Daytripper Tours may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Daytripper Tours does not share any information with third parties for any unknown or unrelated uses.
 
LEGAL
 
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
 
LINKS
 
Links on the Daytripper Tours site to external entities are not covered within this policy.
 
CHANGES TO PRIVACY POLICY
 
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
 

Security Policy

 
Daytripper Tours uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
  • Payments are fully automated with an immediate response
  • Your complete credit card number cannot be viewed by Daytripper Tours or any outside party
  • All transactions are performed under 128 Bit SSL Certificate
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data
  • eWAY is an authorised third party processor
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Daytripper Tours
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
 

Refunds and Returns Policy

 
If for any reason you are not completely satisfied with your purchase please email us at info@daytripper.com.au so that we can resolve any problems